General conditions

General Conditions

Purpose

These general conditions govern the booking and rental of vacation accommodations offered on the website www.watermelonlamanga.es, owned by Navapar S.L. (hereinafter referred to as "The Owner").

1. Bookings and Modifications

1.1 Booking Process To make a reservation, the user must complete the booking form available on the website or request a manually generated booking through the agency. The reservation will be confirmed via a confirmation email sent by the Owner.

During July and August, accommodations are rented by natural fortnights (1st to 15th or 16th to 31st) or full months. Rentals are not available by week or by individual days. The price is fixed for each agreed period, with no discounts or refunds for early departure. No changes or cancellations are accepted within 15 days prior to the check-in date. Any modification after booking is subject to availability and approval by the Owner.

1.2 Entry Documentation Requirements The tenant must sign a rental contract covering the booked dates, and all occupants must be identified prior to key handover.

2. Payments

Reservations for stays between June 15 and August 31 require a payment of 25% of the total rental amount as a deposit to confirm the booking. The remaining 75% must be paid 15 days before check-in. If payment is not received by that date and no prior justification is provided, the apartment will be made available to another client and any amounts already paid will be forfeited. Reservations made for the rest of the year must be paid in full (100%) to confirm the booking. Payments can be made by credit card or bank transfer.

2.1 Prices and Invoicing

All prices listed on the website are “Net,” meaning VAT is not shown. VAT applied:

• Individuals: 0% VAT. “No additional payment required.”

• Freelancers and companies: +21% VAT, which must be paid to receive an invoice.

Invoices can be requested at info@watermelonlamanga.es

2.2 Cancellation Policy

Cancellations must be notified in writing to info@watermelonlamanga.es or via the corporate phone/WhatsApp at (+34) 868999757. Refund conditions by stay dates:

The refund conditions for stay dates are as follows:

From January 1st to May 14th: 100% refund up to 2 days before check-in.

From May 15th to June 14th: 100% refund up to 4 days before check-in.

From June 15th to June 30th: 100% refund of payments made up to 7 days before check-in.

From July 1st to August 31st: 100% refund of payments made up to 14 days before check-in.

From September 1st to September 30th: 100% refund up to 4 days before check-in.

From October 1st to December 31st: 100% refund up to 2 days before check-in.

Failure to show up for the stay will result in the loss of 100% of the payment.

3.1 Check-in: Entry to the accommodation is from 17:00 on the day of arrival. Contact the agency to request early check-in. If the guest expects to arrive outside this time, they must notify in advance.

3.2 Check-out: Departure must be before 10:00 on the day of departure. Contact the agency to request a late check-out. Delayed check-out without prior agreement may incur an additional charge.

4. Occupancy

4.1 Number of Occupants: The accommodation may only be occupied by the number of people specified in the reservation. Additional guests are not allowed without prior consent from the Owner.

4.2 Rules of Conduct: Guests must respect community rules and civic behavior, avoiding disturbances to neighbors. Parties or events are not allowed, and quiet hours must be observed from 00:00 to 08:00.

5. Use of Accommodation

5.1 Responsibility: Guests are responsible for maintaining the accommodation in good condition and must report any damage or defects immediately.

5.2 Prohibitions: Engaging in any illegal or dangerous activity is strictly prohibited.

6. Included Services

6.1 The rental includes water, electricity, bed linen, towels, and final cleaning, unless otherwise specified in the reservation.

6.2 The accommodation is equipped with WiFi, television, and appliances.

7. Owner’s Responsibility

7.1 Damages or Losses During Stay The Owner is not responsible for personal injuries, loss of belongings, or any other harm suffered by guests during their stay, except in cases where such damages are a direct result of proven negligence by the Owner.

7.2 Communal Facilities The Owner is not responsible for the operation, maintenance, or availability of communal facilities in the building or complex where the apartment is located. This includes, but is not limited to, access doors, elevators, gardens, pool, garage, or any other infrastructure managed by the homeowners’ association.

7.3 Behavior of Third Parties The owner does not guarantee nor assume any responsibility for potential disturbances caused by neighbors or other residents of the building or residential complex, such as noise, antisocial behavior, or any other circumstance beyond the owner's direct control. Likewise, the owner is exempt from liability for inconveniences resulting from external agents to the property, including noise, odors, or vibrations originating from nearby businesses, as well as disruptions caused by maintenance, repair, cleaning, or services carried out by public or private entities in the vicinity of the accommodation.

In compliance with the General Data Protection Regulation (GDPR), we inform you that the personal data provided will be processed by Navapar S.L. for the purpose of managing your reservation and stay. For more information, please consult our Privacy Policy.

Basic Information on Privacy Policy Privacy Policy.